Annual Maintenance Contract

What is Annual Maintenance Contract for CCTV?

Unlike any other electronic equipment, a CCTV system is always ON, 365 days for 24 hours, which translates to 8760 hours per year. This surely requires a lot of servicing. An outdoor camera undergoes summer, winter & monsoon climate changes and often gets covered in dirt, dust & water.

We have a reliable branded product portfolio to satisfy a broad range of home & business application at an affordable price.

Camera equipment is sensitive to moisture and humidity. When it comes to humidity, sustained high levels of humidity – typically over 65-85% or more – could damage your camera lenses and certain parts of the camera body like the PCB, Power & Video Integrated Circuits. High humidity allows fungal spores to grow and spread on camera lenses, damaging them permanently. There’s a lot more involved when it comes to the maintenance for CCTV system.

A CCTV system basically comes with the products such as Camera, DVR/ NVR, Hard Disk, Monitor, Cables, PoE Switches, Media Converters, Extenders, Access Points, Connectors and many items depending on its design complexity. At any given point in time, we should ensure all these products are working fine to make sure the system is recording the incidents. Now for a CCTV AMC the service provider should frequently inspect all the products mentioned above. If there is any problem/ fault identified in any of the CCTV products the service provider has to take necessary actions to rectify the fault. It also involves taking care of the backup of the recording and helping the customer to inspect the footage when required. AMC for CCTV camera can also be served in two types comprehensive and non-comprehensive. 

Types of Annual Maintenance contracts:

Annual maintenance contract is classified into two types.

  • Comprehensive AMC

This type of AMC involves providing the service support for all the CCTV products. GuardFX will ensure that the CCTV surveillance system is working fine all the time. When in time of replacing any faulty product or spare part, we will bear the cost for the agreed time period. As a customer you need not incur any expenses for any product or service. Everything is fully covered including the cabling and we provide unlimited number of breakdown calls. Only one has to keep in mind, a fire breakout / physical damage / theft will not be covered under this contract. The price for Comprehensive AMC will be 15% of the total invoice value.

  • Non-Comprehensive AMC

Unlike comprehensive, In Non-comprehensive AMC for CCTV the cost involved to replace the products or spares has to borne by the customer. GuardFX will not charge for providing the service support, periodic review of the system and taking the backup of the footage, retrieving the footage whenever required.  Only any cost involved to repair / replace the hardware will be charged to the customer. The price for Non-Comprehensive AMC will only be Rs 42 per camera per month for HD cameras and Rs 62 per camera per month for IP camera setup.

Ultimate Performance

Once a customer is covered under either of our AMC services as stated above, our professional team of service engineers periodically follow a standard operating procedure which includes a set of checkpoints. This ensures your CCTV system is in the best of health and you get the ultimate performance.

Periodic Health Checkup includes:-

  • DVR/NVR Motherboard Deep Cleaning
  • Rack / Cabinet Deep Cleaning
  • Camera Connector Checkup
  • Reset Date & Time
  • Hard Disk Cable & Connector Checkup
  • Format Hard Disk Drive
  • Camera Labeling
  • Check Recording Health
  • DVR/NVR Body Deep Cleaning
  • Camera Lens Cleaning
  • Admin & User Password Setting
  • Update DVR/NVR Firmware

GuardFX has got a staff strength of around 25 trained and certified engineers stationed at various locations within Mumbai to take of the services and break down calls with minimal down time and securing more than 5000 customers

We look forward to serving you to the best of our ability.

If you have any queries or require any clarification please feel free to reach out to us.

Always happy to help you.